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Airtel Mobile-Bills not received but updated false information

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Published on
india


Name: Rajkumar
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Share by email Share on Facebook Share on Twitter Share on Google+  False Information updated against mailing address:- When I was took new connection I was filled application form along with KYC documents submitted to your service executive who came to my office and collected the same. Same was initiated at your end for televerification, physical verification and kyc documents verification everything done and address confirmed when I see online my mailing address surprise to see for address updation. What is the purpose of given the kyc documents and multiple cross verification everything completed but address wrongly updated. Why I should give again same address proof. How come trust again data entry error not to be happen. Why you are not checking your data base scan image documents or you can contact your service centre and retrieval the photo copy of kyc documents. How you can manage customer kyc document – as per t telecommunication dept policy kyc norms to be follows strictly but nothing implemented at your simply what ever do data entry the same is correct but not checking kyc docs.  Why CUG numbers are getting charged in SPLIT bills of Sept month My mobile number has been included in CUG of Indiabulls Housing Finance Ltd, based on this i have took two nos to Airtel below listed numbers successfully did MNP from Vodafone to Airtel based on your airtel team confirmation CUG taken . Now you guys created CUG i.e Parent ID for all the three numbers separately. Sorry to say what kind of stupidity is this, its shows how efficient you are in your service. Hence I request you to add properly all these below numbers under one Parent ID of Indibulls Housing Finance Ltd.  CUG Numbers - Rajkumar N / 9176606460 & 70 Sl. User Name Mobile No 1 S Balasubramanian 9940315997 2 R Venugopal 9843167145  CUG Numbers charged in September 2015 bill and hard copy as on date not received:- When we was took MNP from Vodafone to Airtel connection clearly informed that we need Group CUG and given those 3 numbers but surprise to see when we see online bill its showing those numbers are charged. Immeditly called to customer care team regarding this issue but simply taking request nothing will happened as on today. Multiple mails and escalation also same template mail only received . I don't thing there is no difference between customer care, nodal and appellate, all are sent same template message. Finally walk into airtel showroom, they are told that pls provide again one set of kyc, application form, including photo etc for CUG group activation. Such a pathetic service.  Hard Copy & Soft of First Month Bill not received on date :- I hope bill date is 26th sept 2015 generated, when I took new connection itself, tele verification and awareness call also clearly informed that I need hard copy of bill for claiming bill in my office but also most 15 days over till that time bill not received and one week back itself I told that I need hard copy of bill but no improvement on this. How will claim from my office after due date to my bill. Again dragging to send the bill to me.if you are not able to delivery the hard copy of bill before 15th October 2015 I need full amount reversal of this bill. This service hardly one month completed but multiple issue, no solution provider, when ever sent the mail template answer only reply they are reading content and not accepting your data entry error and internal errors simply asking documents and dragging complaints Totally fed up your service on first month itself. Mentally irritation of your service. Those issue if not resolved next 24 hours I need file complaint in consumer forum and go further legal action false information. regards Rajkumar N 9176606460 refno: Ref21096287 & Ref21197856

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