Published on
Jabalpur, Madhya Pradesh

Guest Posting 147 Views Submit Consumer coomplaint
Published on
Jabalpur, Madhya Pradesh

Name: sanjay dhopeshwar
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Share by email Share on Facebook Share on Twitter Share on Google+ Dear Sir/Madam,
i wish to draw your kind attention regarding pathetic attitude of towards their customer. I booked Microsoft Lumia 640 XL (item no. 222217022416), on 04/09/2016, with Paisapay ID 43532052653, as cash on Delivery mode. received on 11/09/2016 and paid cash. but when I opened the box and switch on the mobile, there was a line from top to bottom in the left hand side (the defective LCD display). I immediately mailed to ebay,in regarding defective product and asked for replacement. and the story started there after. I have talked to their customer support centre many times and mailed to them many times. every second day, a new demand from them that please post a image of product , i did and then next day again a message that the image is not clear send it again.. i did it again and talked to them on phone. now today they said on phone and mailed me to go to Microsoft service centre and take them in writing with signature and seal of inspecting person within 3 days or the claim will not be considered. I'm fed up with the attitude of company, till date the company has not resolved the issue. my simple request was kindly change the defective product and give the new fresh product for which I paid... Your kind intervention in this matter is urgently needed... Sanjay Dhopeshwar ( ID: dhope_dhope), , my email ID: [email protected], address:147/A, South Civil Lines Jabalpur (MP) pin:482001, Mobile No +918989185249

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