Check with seller Refusing to withdraw the policy Kolkata

Published date: October 13, 2015
  • Location: Kolkata, West Bengal, India

I was called up from RELIANCE C.I.B.L OFFICE, which is in Behala Silpara, (99/1, D.H.Road, 2nd floor, above ADIDAS Showroom, kolkata-700008), on 3/9/2015, Me and my wife went there, they told us about a policy of Reliance Super Money Back Policy, and they also said we have to give the 1st premium of the policy on that particular day, I have done according to them, but after getting the original policy kit on 18/9/2015, I saw that they have done a another policy named Reliance Guaranteed Money Back Policy, I informed them about this and I also said I want to withdraw my policy, but they are not cooperating with me, I have given the original policy kit to them, they said they will inform me after the submission of policy kit on respect to withdraw of the policy, they haven''t called me from their office, even they are not receiving my phone calls, One time they received one call and said that they are busy in their meeting then, they will call me later but they haven''t called me, whenever I go to their office the let me waited for a while, my original phn no. Which I gave them is 9477234208 & alternate no- 9088336784, but they have given 7278414028 in policy kit which I got. I told them that I want to withdraw my policy but they said that I have done a ulip policy plan so it cant be withdrawn, I said them there is written in the policy kit that I can withdraw my policy within 15days of receiving the kit, but they denied to withdraw and said they will change my policy to Reliance Super Money Back Policy, for this they have send a email to the head office, , I have said to them to show me the sent email but they said " we cant show you in this manner, we will forward this sent mail to your mail a/c", thats why I gave them my email a/c, but still they haven't send anything to me. I got a feed back call from Reliance I also informed them about this problem, even I make a call to reliance customer service infront of the officer in RELIANCE C.I.B.L OFFICE, which is in Behala Silpara, (99/1, D.H.Road, 2nd floor, above ADIDAS Showroom, kolkata-700008), But they denied to talk with Reliance Customer Service Officers, I have talked to the Reliance Customer Service they said I have been misguided by the above listed offices agents, please do something here is there agent/broker details- Agent/Broker Code:-22132003 Agent/Broker Name:- Reliance Money Solutions Pvt. Ltd. Agent/Broker’s address:- RELIANCE C.I.B.L OFFICE, which is in Behala Silpara, (99/1, D.H.Road, 2nd floor, above ADIDAS Showroom, kolkata-700008), Phone No.:- 2233201212 Mobile No.- 9332254911


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